bdgane's Privacy Policy

In this privacy policy, "bdgane", "we", "our", or "platform" refers to the bdgane website and all services connected to it. "User", "you", or "your" refers to any person who visits or uses our platform.

bdgane provides a safe, transparent, and responsible online entertainment service for users in Bangladesh. The protection of your privacy and personal information is our top priority. This policy has been established so that you know what types of information we collect, why we collect it, and how it is kept secure.

As used in this policy, "personal information" means any information that can identify a specific individual, such as name, address, phone number, email address, financial information, and so on.

2.1 Information Collected at Registration

When you create an account on bdgane, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Current address
• National ID card or passport number (for identity verification)
• Details of your chosen payment method (such as bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform, such as:

• IP address and device type
• Browser name and version
• Time spent on the platform and pages visited
• Transaction history and gaming activity
• Login and logout times

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors, identity verification services, and regulatory compliance services. This information is used solely for account verification, fraud prevention, and fulfilling regulatory obligations.

We use the information we collect for the following purposes:

• Account Management: Completing the registration, login, and account verification process.
• Payment Processing: Securely completing deposit and withdrawal transactions.
• Customer Support: Providing assistance via live chat or email and resolving your complaints or questions.
• Security Assurance: Preventing fraudulent activity and money laundering.
• Regulatory Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Enhancing user experience and the quality of the platform.
• Communication: Sending relevant updates, security alerts, and promotional information (subject to your consent).
• Responsible Gambling: Identifying signs of excessive gambling and providing support.

4.1 Who We Share Data With

bdgane does not sell or rent your personal information. However, information may be shared with third parties in the following cases:

• Payment Service Providers: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification Services: To complete the KYC (Know Your Customer) process.
• Game Software Providers: For technical integration with providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming.
• Legal Authorities: On the basis of court orders, legal obligations, or government requests.
• Technology Partners: Contracted service providers for platform operation and maintenance.

4.2 Data Transfer Policy

When sharing data with any third-party partner, we ensure that they follow an equivalent standard of privacy protection. All parties contracted with us are obligated to keep your information secure and may use that information only for the purposes specified in the contract.

5.1 Use of Cookies

bdgane uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how users are using the platform.
• Security Cookies: To detect fraudulent login attempts.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to not work properly.

6.1 Technical Security Measures

bdgane uses industry-standard security technology to keep your information safe, including:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is protected through encryption.
• Firewall and Intrusion Detection: Protection against unauthorized access.
• Two-Factor Authentication (2FA): An additional security layer on your account.
• Regular Security Audits: Periodic checks to identify and address vulnerabilities.

6.2 User Responsibilities

You also need to take certain precautions to keep your account secure:

• Use a strong and unique password.
• Do not share your login details with anyone else.
• Avoid logging in on public Wi-Fi networks.
• If you notice any unusual activity on your account, inform us immediately.

6.3 Response to a Data Breach

If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary corrective steps. We acknowledge, however, that 100% security cannot be guaranteed for internet-based services.

bdgane retains your personal information only for as long as necessary. The standard retention periods are as follows:

• Account Information: For the duration your account is active and for the legally required period after the account is closed.
• Transaction Records: For the period specified by financial regulatory requirements.
• Communication History: For the period necessary to improve customer service quality and resolve disputes.
• Temporary Data: For as long as the purpose for which it was collected is fulfilled.

Once the specified period has passed, we securely delete your information or anonymize it so that it can no longer identify you.

You have the following rights over your personal information on the bdgane platform:

• Right to Know: If you want to know what information we hold about you, submit a request via live chat or email.
• Right to Rectification: If there is an error in your information, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not always be possible where legal obligations exist.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be paused.
• Right to Object: You can request at any time to be excluded from promotional communications.
• Right to Data Portability: Under certain conditions you can receive your information in a standard format.

To exercise these rights, contact our 24/7 live chat service or send an email to [email protected]. We will respond to your request within 30 business days.

bdgane is for users aged 21 and above only. We never knowingly collect personal information from minors. We ensure this through an age verification process at the time of registration.

If we are informed that a minor's information has entered our system, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has registered on our platform, please contact our support team.

bdgane reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the platform's homepage.
• Sending a notification to your registered email address.
• Displaying an update notice when you log in to the platform.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page periodically. The "Last Updated" date at the top of the page always indicates the date of the most recent change.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will review your request as quickly as possible and take the necessary steps. bdgane is always committed to protecting your privacy.